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Refunds and Satisfaction Policy
We stand behind every weld. Because most of our products are made to your specification, this policy keeps things fair for both sides.
Our quality commitment
- Material integrity: we use AISI 304 and 316 stainless steel grades for high corrosion resistance.
- Engineering precision: products are modelled in 3D and quality checked before they leave our factory in 6th of October City.
- Compliance: our processes follow international sanitation and safety standards.
1. Manufacturing defects
If a product has a manufacturing defect, or does not match the approved drawings, HandSpace will repair or replace it at no extra cost.
2. Custom orders
Orders made to client-approved specifications cannot be cancelled or refunded once manufacturing has started.
3. Inspection on delivery
Please inspect all products on delivery or installation. Report any issue to our technical team within 48 hours.
4. After-sales support
We provide maintenance guidance and troubleshooting for all our tanks and kitchen equipment.
Questions about an order? Call us or send a message from the contact page.